Improving the customer experience

Overview

We're working to improve your customer experience and would like to hear your views.

By customer, we mean any user of council services, including:

• residents
• visitors to the city
• businesses, students
• service users and their representatives

Our commitment is outlined in our Customer Promise.

We would be very grateful if you could spare some time to complete this survey. It should not take longer than ten minutes to complete. 

We will collate all the feedback and use it to improve our services.