Social Housing Regulation - Consumer Standards Consultation

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Closes 3 Oct 2023

Providing feedback

In order to provide feedback, you’ll first need to read the draft consumer standards. Please visit the following website where you can read the new standards - draft consumer standards

There are four new consumer standards and they are:

- Safety and Quality Standard

- Transparency, Influence and Accountability Standard

- Neighbourhood and Community Standard

- Tenancy Standard

It’s also important that you read the Directions on the Regulatory Standards relating to tenant involvement and mutual exchange 2023, found here - Directions on the Regulatory Standards

Your feedback is so important and will help us improve our service for residents across the city. To find out more about what we’re doing or how you get involved send an email to

If you prefer, you can also feedback directly to the regulator by the 17th October 2023 here - feedback directly to the regulator